Outcome-Based Decision-Making
The goal of Metrics is outcome-based decision making.
We must either change or discontinue things that aren't working. That means learning from our failure, not hiding from it. There is no shame in failure. Failure is a better teacher than success.
As faithful stewards, we must allocate resources according to what works, not according to habit, conflict-avoidance or emotional bullying.
We must seek to analyze outcomes, not explain them away or perpetuate ministries for fear of offending ministry providers.
Metrics will gain acceptance over time through experience of the benefits they provide. As we grow accustomed to objective forms of accountability, we will encounter less defensiveness, less apology, and more desire to know reality and to respond to it
When leaders behave less defensively, they will experience more trust in their actions, because members will know the basis on which decisions were made.
Metrics themselves need to be measured. Some will prove less valuable than others and need to be dropped.
